Terms of service

Last Updated: April 1, 2026

1. Introduction

Welcome to Zest Cart. These Terms of Service ("Terms") govern your use of our website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

Zest Cart ("we," "us," "our") is a South African e-commerce business. Our registered address is:
0A Wroxham Road, Sandton, 2191, Gauteng, South Africa.

For any questions regarding these Terms, contact us at: support@zestcart.co.za

These Terms apply to all users, including visitors, customers, merchants, and contributors of content.

2. Eligibility and Account Registration

2.1 Eligibility

By using our Services, you represent and warrant that:

  • You are at least 18 years of age or the age of majority in your jurisdiction

  • You have the legal capacity to enter into a binding agreement

  • You will comply with all applicable laws and regulations

2.2 Account Registration

To access certain features, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information

  • Maintain and promptly update your information

  • Keep your login credentials confidential

  • Notify us immediately of any unauthorized account use

  • Accept responsibility for all activities under your account

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Products and Pricing

3.1 Product Descriptions

We strive to display product information, including descriptions, images, and specifications, as accurately as possible. However, we do not warrant that:

  • Product descriptions are error-free, complete, or current

  • Colors displayed on your screen exactly match actual product colors

  • All products shown are in stock or available

If a product offered by us is not as described, your sole remedy is to return it in unused condition in accordance with our Returns Policy.

3.2 Pricing

All prices are displayed in South African Rand (ZAR) and include Value-Added Tax (VAT) where applicable, unless otherwise stated.

We reserve the right to:

  • Change prices at any time without notice

  • Correct pricing errors even after an order is placed

  • Refuse or cancel orders with incorrect pricing

In the event of a pricing error, we will notify you and give you the option to proceed at the corrected price or cancel your order for a full refund.

3.3 Availability

Products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and:

  • Offer a substitute (if applicable and with your consent)

  • Refund the full amount for the unavailable item

4. Orders and Payment

4.1 Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including:

  • Product unavailability

  • Payment verification issues

  • Suspected fraud or unauthorized activity

  • Pricing errors

  • Shipping restrictions

Order confirmation emails do not constitute acceptance. Acceptance occurs when we dispatch your order or send a shipping confirmation.

4.2 Payment Methods

We accept payment via:

  • Credit and debit cards (Visa, Mastercard, etc.)

  • [Add other payment methods you accept, e.g., PayFast, Yoco, EFT, etc.]

All payments are processed through secure, PCI-compliant payment gateways. We do not store full payment card details on our servers.

4.3 Payment Processing

By providing payment information, you represent that:

  • You are authorized to use the payment method

  • All information provided is accurate

  • You will cover any additional charges (e.g., currency conversion fees, bank charges)

We reserve the right to verify payment information before processing your order.

5. Shipping and Delivery

5.1 Shipping Policy

We ship to addresses within South Africa unless otherwise specified. Shipping costs, estimated delivery times, and methods are provided at checkout.

For complete details, please refer to our Shipping Policy.

5.2 Delivery Timeframes

Delivery times are estimates only and not guaranteed. We are not liable for delays caused by:

  • Courier or postal service issues

  • Customs processing

  • Incorrect shipping information provided by you

  • Force majeure events

5.3 Risk of Loss

Title and risk of loss pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages after delivery confirmation.

6. Returns and Refunds

Returns and refunds are governed by our Returns Policy, which is incorporated into these Terms by reference.

Key points:

  • You have 14 days from delivery to request returns (for eligible items)

  • Beauty and skincare items with broken seals are non-returnable unless defective

  • Refunds are processed to the original payment method within 7-10 business days

Please review the full Returns Policy before making a purchase.

7. Consumer Protection Act (CPA) Compliance

In accordance with South Africa's Consumer Protection Act 68 of 2008 ("CPA"):

7.1 Your Rights

  • Cooling-off Period: For transactions concluded online, you have the right to cancel within 5 business days of receiving your goods without penalty, provided goods are returned in original condition (unless excluded due to hygiene)

  • Implied Warranty: All goods are sold with an implied warranty that they are reasonably suitable for their intended purpose

  • Defective Goods: You are entitled to a refund, repair, or replacement for goods that are defective, unsafe, or do not comply with representations

7.2 Exclusions

Certain products, including opened hygiene and beauty items, are exempt from the cooling-off period due to health and safety considerations.

7.3 Limitation of Liability

Nothing in these Terms limits or excludes your rights under the CPA that cannot be limited or excluded by law.

8. Intellectual Property

8.1 Our Content

All content on our website, including but not limited to:

  • Text, graphics, logos, images, and product descriptions

  • Software, code, and website design

  • Trademarks and trade names

is the property of Zest Cart or our licensors and is protected by South African and international intellectual property laws.

8.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. You may not:

  • Copy, reproduce, or distribute our content without written permission

  • Modify, reverse engineer, or create derivative works

  • Use our trademarks without authorization

  • Scrape, data-mine, or use automated systems to access our site

8.3 User-Generated Content

If you submit reviews, comments, or other content:

  • You grant us a perpetual, worldwide, royalty-free license to use, modify, and display that content

  • You warrant that you own the content or have permission to submit it

  • You agree not to submit unlawful, defamatory, or infringing content

We reserve the right to remove user-generated content at our discretion.

9. Prohibited Conduct

You agree not to use our Services for any unlawful or prohibited purpose, including:

  • Violating any applicable laws or regulations

  • Infringing on intellectual property rights

  • Transmitting viruses, malware, or harmful code

  • Attempting to gain unauthorized access to our systems

  • Interfering with the proper functioning of our Services

  • Engaging in fraudulent, deceptive, or misleading activities

  • Harassing, abusing, or harming others

  • Collecting personal information of other users without consent

Violation may result in immediate termination of your account and legal action.

10. Limitation of Liability

To the maximum extent permitted by South African law:

10.1 No Warranties

Our Services are provided "as is" and "as available." We make no representations or warranties of any kind, express or implied, regarding:

  • The operation or availability of our Services

  • The accuracy, reliability, or completeness of content

  • That our Services will be uninterrupted, secure, or error-free

10.2 Exclusion of Liability

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use or inability to use our Services

  • Any errors or omissions in content

  • Unauthorized access to or alteration of your information

  • Product performance or satisfaction beyond statutory warranties

10.3 Limitation Amount

Our total liability to you for any claim arising from these Terms or your use of our Services shall not exceed the amount paid by you for the specific product giving rise to the claim.

10.4 CPA Precedence

Where the CPA provides for liability that cannot be limited or excluded, the above limitations do not apply.

11. Indemnification

You agree to indemnify, defend, and hold harmless Zest Cart, its owners, employees, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:

  • Your violation of these Terms

  • Your violation of any law or third-party rights

  • Your use of our Services

  • Any content you submit

We reserve the right to assume exclusive defense of any matter otherwise subject to indemnification, in which case you agree to cooperate with our defense.

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us. Upon termination:

  • You will no longer have access to your account

  • Outstanding orders will be processed unless cancelled

  • Certain information may be retained as required by law

12.2 Termination by Us

We may suspend or terminate your account or access to our Services immediately, without notice, for:

  • Violation of these Terms

  • Fraudulent or illegal activity

  • Non-payment or chargebacks

  • Any reason at our sole discretion

12.3 Survival

Sections regarding intellectual property, limitation of liability, indemnification, and governing law survive termination.

13. Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including:

  • Natural disasters, pandemics, or extreme weather

  • War, terrorism, or civil unrest

  • Labor disputes or strikes

  • Power outages or internet failures

  • Government actions or regulations

  • Supplier or courier failures

If a force majeure event occurs, we will notify you and take reasonable steps to minimize the impact.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict of law principles.

14.2 Dispute Resolution

We encourage you to contact us first to resolve any disputes informally at: support@zestcart.co.za

If a dispute cannot be resolved informally, you agree to:

  • First attempt resolution through mediation

  • If mediation fails, submit to the exclusive jurisdiction of the courts of South Africa

14.3 Consumer Protection

Nothing in this section limits your rights to lodge complaints with:

  • The National Consumer Commission

  • The Information Regulator of South Africa

  • Other relevant regulatory bodies

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

  • Material changes will be notified by email (if you have an account) or by a prominent notice on our site

  • Continued use of our Services after changes constitutes acceptance

  • If you do not agree to changes, you may stop using our Services and close your account

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy, Returns Policy, and Shipping Policy, constitute the entire agreement between you and Zest Cart.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force.

16.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

16.4 Assignment

We may assign these Terms without notice. You may not assign these Terms without our written consent.

16.5 Electronic Communications

You consent to receive electronic communications from us, including order confirmations, shipping updates, and policy changes. You agree that electronic communications satisfy any legal requirement for written notice.

17. Contact Information

For questions, concerns, or formal notices regarding these Terms of Service:

Zest Cart
0A Wroxham Road
Sandton, 2191, Gauteng
South Africa

Email: support@zestcart.co.za

For returns and order inquiries, please refer to our Returns Policy.