Refund policy

We want you to love your purchase. If you're not completely satisfied, we're here to help. Please read this policy carefully before initiating a return.

⏳ Return Window 🏷️ Restocking Fee ⏱️ Refund Timeline 📦 Return Shipping
14 Days No Fees 7–10 Business Days Customer Pays
Items must be returned within 14 days of delivery. We do not charge any restocking fees for returns. Processed back to your original payment method. The customer is responsible for return shipping costs.

 

Return shipping costs — who pays?

Customer-initiated returns (change of mind)

The customer is responsible for paying their own return shipping costs. We recommend using a trackable courier service. Zest Cart is not liable for items lost in transit on customer-arranged returns.

Defective, damaged, or incorrect items

Zest Cart will cover all return shipping costs in full. We will arrange and pay for the courier collection from your address at no charge to you.

1. Return window

You have 14 days from the date of delivery to request a return. Requests received after 14 days will not be accepted unless the item is defective, in which case your rights under the Consumer Protection Act 68 of 2008 (CPA) continue to apply.

2. Eligibility for returns

To be eligible for a return, your item must meet all of the following conditions:

  • Returned within 14 days of delivery
  • Unused and in its original condition
  • In its original, undamaged packaging
  • With all original tags, accessories, and documentation included
  • Not a hygiene-excluded item (see Section 3)

3. Non-returnable items

The following items cannot be returned due to hygiene and safety reasons, unless they are defective or damaged upon arrival:

  • Beauty and skincare products where the protective seal has been broken or removed
  • Hair care products that have been opened or used
  • Personal care items (body wash, creams, serums)
  • Any product marked as non-returnable on the product page

If you receive a sealed hygiene product that is defective or damaged, you are still entitled to a full return, refund, or replacement — contact us within 7 days of delivery.

4. Defective, damaged, or incorrect items

If you receive an item that is defective, damaged in transit, or different from what you ordered, please contact us within 7 days of delivery at support@zestcart.co.za with:

  • Your order number
  • A clear description of the issue
  • Photos of the defect or damage

We will arrange and pay for courier collection from your address and provide a full refund or replacement at no cost to you. You will not be charged any return shipping fees in these cases.

5. Return shipping costs

Change of mind / unwanted items

The customer is responsible for paying their own shipping costs for returning items. Return shipping fees are non-refundable. We recommend using a trackable courier service such as The Courier Guy or Fastway, as we cannot be held responsible for items lost or damaged during return transit.

Defective, damaged, or incorrect items

Zest Cart will cover all return shipping costs. We will arrange and pay for the courier collection from your delivery address. You will not incur any shipping charges when the return is due to our error.

6. Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

  • Approved refunds are processed to your original payment method within 7–10 business days
  • If your original payment method is no longer available, we will issue store credit with your agreement
  • Original outbound shipping fees are non-refundable on change-of-mind returns
  • We do not charge restocking fees

If your refund has not appeared after 10 business days, please first check with your bank or payment provider. If you still have not received it, contact us at support@zestcart.co.za.

7. Order cancellation

Orders may be cancelled within 24 hours of being placed, provided the order has not yet been processed or dispatched. To cancel, contact us immediately at support@zestcart.co.za or WhatsApp 064 257 0729 with your order number. Once an order has been dispatched, it cannot be cancelled and must follow the standard returns process.

8. Your rights under the Consumer Protection Act

Nothing in this Returns & Refunds Policy limits or excludes your rights under the Consumer Protection Act 68 of 2008 (CPA). Under the CPA, you have the right to receive goods that are safe, of good quality, and fit for purpose. If goods are defective, you may be entitled to a repair, replacement, or refund. For more information on your CPA rights, visit www.thencc.gov.za.

9. How to initiate a return

1

Email support@zestcart.co.za with your order number, the item(s) you wish to return, and the reason for the return.

2

Our team will review your request and respond within 1–2 business days with return instructions and the return address.

3

Pack your item securely in its original packaging and send it via a trackable courier. Keep your tracking number until the refund has been processed.

4

Once we receive and inspect the item, we will email you confirmation and process your refund within 7–10 business days.

Need to start a return?

Email support@zestcart.co.za or WhatsApp 064 257 0729 with your order number and we'll guide you through the process.