HELP

Frequently Asked Questions

What payment methods do you accept? We accept all major credit and debit cards, as well as Instant EFT, via our secure payment partners, PayFast and Yoco.
Can I change or cancel my order? We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 2 hours of placing your order.
Do you offer discount codes? Yes! New customers can use the code GETZESTY for 10% off their first order.

How much does delivery cost? We offer flat-rate shipping across South Africa. Orders over R1,500 qualify for free door-to-door delivery.
How long will it take to get my package? Major centers (JHB, CPT, DBN) typically receive orders within 2–4 business days. Regional areas may take up to 5–7 business days.
Which courier do you use? We primarily partner with The Courier Guy to ensure your "Everyday Essentials" arrive safely and on time.

Are your L'Oréal and Philips products authentic? Absolutely. We pride ourselves on sourcing 100% authentic premium beauty and home appliances directly from authorized distributors.
My Philips Fabric Shaver isn't turning on—what should I do? First, ensure you are using fresh AA batteries (as per the GC026/80 specifications). If the issue persists, please contact our support team for troubleshooting or a warranty claim.
Can I use the BaByliss Big Hair brush on wet hair? For the best results and to protect your hair, we recommend using the rotating brush on 80% dry hair to style and add volume.

What is your return policy? We offer a 14-day return window for unused items in their original packaging.
Can I return skincare or hair treatments? For hygiene reasons, products like L'Oréal Wonder Water cannot be returned once the protective seal is broken unless the item is faulty.