Shipping policy

1. Introduction

At Zest Cart, we strive to get your orders to you as quickly and reliably as possible. This Shipping Policy outlines our domestic shipping practices within South Africa. By placing an order with us, you agree to the terms set out below.

For any shipping-related questions, contact us at: support@zestcart.co.za

2. We offer nationwide delivery across South Africa.

Orders are processed within 1 business day after payment has been successfully verified. Delivery typically takes 2–5 business days, depending on your location and courier operations.

Delivery Schedule

Order Placed Dispatched Expected Delivery
Mon–Fri before 12:00 PM Same day 2–5 business days
Mon–Fri after 12:00 PM Next business day 2–5 business days
Weekend or public holiday Next business day 2–5 business days

All times are in South African Standard Time (SAST). Business days are Monday–Friday, excluding South African public holidays.

3. Eligibility

Your order must meet all of the following conditions:

  • Delivery address is within an eligible area (see section 3 below)
  • All items in the order are in stock at time of purchase
  • Payment is successfully verified before the relevant cut-off time

Eligibility Areas

Region / Eligibility Areas Covered Delivery Timeline
Major Metropolitan & Urban Areas Johannesburg & Pretoria, Cape Town Durban, Port Elizabeth / Gqeberha Bloemfontein, East London Express Delivery (as per schedule)
Remote, Peri-Urban & Rural Areas All other areas not listed above Standard Delivery (2–5 business days)

Important Note: Availability is confirmed at checkout. If this service is not shown as an option for your address, it is not available for your location.

4. Cost

No additional charge applies for this service. Our standard flat rate of R100 applies to orders under R1,500. Orders of R1,500 and above qualify for free delivery, which includes this service where available.

5. When this service does not apply

  • Delivery addresses outside eligible metro areas
  • Items that are out of stock or on pre-order
  • Orders where payment verification is not completed before cut-off
  • During peak periods (Black Friday, December holiday season) — we will notify customers in advance via the website banner

6. Delays and exceptions

While we make every effort to fulfil deliveries on time, Zest Cart cannot guarantee delivery windows in the event of courier disruptions, severe weather, or other circumstances beyond our control. Delivery dates shown at checkout are estimates, not guarantees. If your delivery is delayed, we will notify you by email and work with our courier partner to resolve it as quickly as possible.

7. Your Consumer Rights

Nothing in this Shipping Policy limits or excludes your rights under the Consumer Protection Act 68 of 2008 (CPA). You are entitled to delivery of goods within the timeframe agreed at the time of purchase, or within a reasonable time where no specific date was agreed. If we are unable to fulfil your order within the stated timeframe, you have the right to cancel the order and receive a full refund. For more information on your rights under the CPA, visit www.thencc.gov.za.

8. Proof of Delivery

Once a courier scan confirms successful delivery to your address, this constitutes proof of delivery. At that point, responsibility for the package passes to you. If you believe a package was marked as delivered but not received, contact us within 48 hours at support@zestcart.co.za with your order number. We will request a delivery confirmation report from the courier and assist in resolving the dispute. We are unable to investigate delivery claims raised more than 7 days after the confirmed delivery date.

9. Contact Us

For shipping inquiries, including tracking updates, address changes, or delivery issues:

Zest Cart 0A Wroxham Road, Sandton, 2191, Gauteng South Africa

Email: support@zestcart.co.za

WhatsApp: 064 257 0729

Hours: Monday – Friday, 8:00 AM – 5:00 PM (SAST)

Please include your order number in all correspondence to help us assist you faster.