Reviews Policy
Reviews Policy
At Zest Cart, we value the honest feedback of our community. Customer reviews help us maintain high standards and assist other shoppers in finding the perfect beauty and home essentials.
1. Who Can Review?
To ensure authenticity, we prioritize reviews from Verified Purchasers. This means the reviewer has a confirmed order of the product on ZestCart.co.za. While we allow guest reviews, these will be clearly distinguished from verified purchases.
2. Our Review Standards
We welcome all feedback, whether positive or negative, provided it meets the following criteria:
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Relevance: The review must focus on the product’s performance, quality, or the user experience.
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Respect: Reviews containing offensive language, hate speech, or personal attacks will not be published.
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Privacy: Do not include sensitive personal information (such as phone numbers or physical addresses) in your review.
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Originality: Content must be your own and not copied from other sites or AI generators.
3. Moderation & Transparency
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No Selective Deletion: We do not delete reviews simply because they are negative. We believe critical feedback is vital for consumer choice.
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Moderation Process: All reviews undergo a brief moderation period to filter out spam, promotional links, or content that violates the standards listed above.
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Incentivized Reviews: If a customer is offered a discount or gift in exchange for a review, that review will be clearly labeled as "Incentivized" to maintain full transparency.
4. Rights of Use
By submitting a review, you grant Zest Cart a non-exclusive, royalty-free right to use, reproduce, and display your review (along with your provided first name) across our marketing channels and social media.